Problems accessing survey on a Mac

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    aaospr
    Asked on November 13, 2017 at 09:54 AM

    Good morning!
    We sent out a survey on Friday.  There are no problems accessing the information on a PC with Windows or an iphone, but when you try to access the survey on a Mac, the actual survey questions are missing. Do you have any thoughts? Would this be a browser issue?


    Thanks!
    Sheryl Cash

    scash@aaos.org 

  • Profile Image
    BJoanna
    Answered on November 13, 2017 at 11:51 AM

    Your form has a lot of fields (229) and conditions (43). Please tell us which fields are not shown on a Mac? On which page are those fields? Also, please double check that the issue is not related to the Hide fields conditions that you set on your form. 

    You can also test your form on a Mac using a different browser. 

    If your form is embedded, please provide us the webpage URL so that we can test the form there.