- ronbrownleadersAsked on November 13, 2017 at 11:07 AM
I'm not receiving the email containing my form downloads from your system. I'm going to try to have my email provider whitelist the JotForm's IP addresses. Is this still the correct list??
- JotForm SupportNik_CAnswered on November 13, 2017 at 12:22 PM
If I'm not mistaken, you're not receiving submission emails?
If that's the case, please check if your email didn't end in the Bounce list, here is how: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Here is a guide on how to prevent such issues: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
If the issue persists, please let us know and please provide the form affected and email address that you have a problem with.
We'll wait for your response.