Form Emails: Why conditional emails to multiple recipients are not sending?

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    CalderElearn
    Asked on November 13, 2017 at 11:39 AM
    Second, we use formulas to send emails to multiple recipients.
    The recipients were (up to now) delimited by a "," but suddenly this stopped working.
    Curstomers told us that they no longer get mail from us. Obviously the delimiter is changed to ";".
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    Kevin_G
    Answered on November 13, 2017 at 12:05 PM

    I have been testing this and was able to receive emails using a comma as separator on conditionally sent emails: 

    15105923762.png

    15105923881.png

    I was also checking your email history and I can see the emails are sent without any problem, please also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Please note that conditional emails will be sent only if the related condition is met, if the condition is disabled then the emails will not be sent either. 

    I would also recommend you to check the email logs on your server in order to know if emails from JotForm are reaching the server. Here is also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    I hope this helps. 

  • Profile Image
    CalderElearn
    Answered on November 13, 2017 at 03:09 PM

    Hello Kevin,

    Thanx a lot for your explanation. Very helpfull!

    So it is possible to use "," or ";" as a delimiter?

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    Mike_G
    Answered on November 13, 2017 at 03:50 PM

    As far as I know, "," (comma) should be used to separate multiple email addresses set as recipients. Feel free to check it also on your end and let us know if you will encounter any issues.

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    Mike_G
    Answered on November 13, 2017 at 04:19 PM

    Just an update:

    We have tested the comma and the semicolon as a delimiter for multiple email addresses set as recipients in conditions and both of it works just fine.

    1510607522email-recipients-delimiter-com

    It will show as it is set in the email history section of your account — How-to-View-All-Your-Form-Email-History

    The pattern would be {emailAddress1}<comma><space>{emailAddress2}<comma><space>{emailAddress3}

    Or, {emailAddress1}<semicolon><space>{emailAddress2}<semicolon><space>{emailAddress3}

    Or even, {emailAddress1}<semicolon><space>{emailAddress2}<comma><space>{emailAddress3} should work.

    Please let us know if you have other questions.