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CalderElearnAsked on November 13, 2017 at 11:39 AM
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Kevin Support Team LeadReplied on November 13, 2017 at 12:05 PM
I have been testing this and was able to receive emails using a comma as separator on conditionally sent emails:
I was also checking your email history and I can see the emails are sent without any problem, please also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Please note that conditional emails will be sent only if the related condition is met, if the condition is disabled then the emails will not be sent either.
I would also recommend you to check the email logs on your server in order to know if emails from JotForm are reaching the server. Here is also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications
I hope this helps.
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CalderElearnReplied on November 13, 2017 at 3:09 PM
Hello Kevin,
Thanx a lot for your explanation. Very helpfull!
So it is possible to use "," or ";" as a delimiter?
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Mike_G JotForm SupportReplied on November 13, 2017 at 3:50 PM
As far as I know, "," (comma) should be used to separate multiple email addresses set as recipients. Feel free to check it also on your end and let us know if you will encounter any issues.
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Mike_G JotForm SupportReplied on November 13, 2017 at 4:19 PM
Just an update:
We have tested the comma and the semicolon as a delimiter for multiple email addresses set as recipients in conditions and both of it works just fine.
It will show as it is set in the email history section of your account — How-to-View-All-Your-Form-Email-History
The pattern would be {emailAddress1}<comma><space>{emailAddress2}<comma><space>{emailAddress3}
Or, {emailAddress1}<semicolon><space>{emailAddress2}<semicolon><space>{emailAddress3}
Or even, {emailAddress1}<semicolon><space>{emailAddress2}<comma><space>{emailAddress3} should work.
Please let us know if you have other questions.