What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms don't submit

    Asked by introcomm on September 13, 2012 at 11:22 AM

    We have a form we created and embedded in our own site. The user account is christywhipple@introcomm.com. We have only been able to get one form submission to go through. The submission that worked was done on a Windows 7 pc using IE9. Others have tried IE8 and Android browsers and the form submission goes right back to a blank form with no thank you page and no submitted form.

     

    Please advise what we can do to allow other browsers to submit forms.

     

    Thank you.

    Page URL:
    http://www.introcomm.com/contact_events.aspx

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    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 12:30 PM

    Do you intend to receive the submissions to your JotForm account? As it is, the embedded form currently uses a form processor page that is different from JotForm's.

    If you want the form to send submissions to JotForm's servers, and trigger the email notifications from JotForm, you must re-embed the form using the iFrame method.

    Let us know if the issue persists even after following my suggestion.