Forms don't submit

  • Profile Image
    introcomm
    Asked on September 13, 2012 at 11:22 AM

    We have a form we created and embedded in our own site. The user account is christywhipple@introcomm.com. We have only been able to get one form submission to go through. The submission that worked was done on a Windows 7 pc using IE9. Others have tried IE8 and Android browsers and the form submission goes right back to a blank form with no thank you page and no submitted form.

     

    Please advise what we can do to allow other browsers to submit forms.

     

    Thank you.

  • Profile Image
    NeilVicente
    Answered on September 13, 2012 at 12:30 PM

    Do you intend to receive the submissions to your JotForm account? As it is, the embedded form currently uses a form processor page that is different from JotForm's.

    If you want the form to send submissions to JotForm's servers, and trigger the email notifications from JotForm, you must re-embed the form using the iFrame method.

    Let us know if the issue persists even after following my suggestion.