Notifications are not coming through

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    LyndaAbel
    Asked on November 13, 2017 at 01:25 PM

    Can you check to see if something has changed or is down on your side regarding Notifications? I see another report of this today. We use these forms all the time and always get notifications instantly but none seem to be coming through today. I've tested by submitting 2 forms today and neither sent the notification. The Autoresponder is working fine.


    The form is embedded in:

    https://www.cannonschool.org/page/admission/request-information

  • Profile Image
    Kiran
    Answered on November 13, 2017 at 02:26 PM

    As I checked the email history log, I see that the email notifications are being sent without any issue from our end. 

    151060108914112017_005359.png

    I have also checked the email addresses in our bounce list and they are not listed. Please check if the emails are landed in spam/junk folder. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist.