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commtransAsked on November 13, 2017 at 2:55 PM
I was advised by their support team:
Looks like the Jotform Widget is built off of a deprecated endpoint of ours. You should try integrating directly with our new Address Verification endpoint as documented here (https://lob.com/docs#us_verifications_create).
Any way to correct this from the widget? It was working fine 2 weeks ago.
Page URL: https://form.jotform.com/73134269647160 -
MarvihReplied on November 13, 2017 at 3:29 PM
Can you please tell us the issue you are having with "Lob Address Verification" ?
I have tested it using a test API and it seems to be working fine .
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commtransReplied on November 13, 2017 at 4:43 PMTells me address is invalid for anything I put in.
[cid:image001.jpg@01D35C8D.F3AF6A60]
_______________________________________________
Anna Petermann | 800.737.9394 Ext. 114
792 S Cooper Street | Memphis, TN | www.commtrans.com
[Description: Description: logo-small-with-tagline-for-outlook]
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Support_Management Jotform SupportReplied on November 13, 2017 at 5:39 PM
Hello Anna - Can you please ensure that you're entering a correct address within the US? I tested the widget using the following and it worked:
1700 Montgomery St. San Francisco, CA 94111
I tested this on 2 different forms, yours and a cloned copy on my account and they both worked. Can you check it again and make sure you're only testing with US-based addresses? You didn't provide a Lob API Key on your Lob Address Verification Widget so it would only verify US addresses.
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commtransReplied on November 13, 2017 at 6:43 PMNot working for me. I used same address and other us addresses.
[cid:image001.jpg@01D35CA0.4D8E23C0]
[cid:image002.jpg@01D35CA0.4D8E23C0]
[cid:image003.jpg@01D35CA0.4D8E23C0]
_______________________________________________
Anna Petermann | 800.737.9394 Ext. 114
792 S Cooper Street | Memphis, TN | www.commtrans.com
[Description: Description: logo-small-with-tagline-for-outlook]
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MarvihReplied on November 13, 2017 at 8:17 PM
Unfortunately we are not able to see your attached image. You could attach it using the insert/edit image.
I have tested those address directly from your form and "Lob Address Verification" seems to be working.
Could you try refreshing your browser's cache by following the guide on this link http://www.refreshyourcache.com/en/home/ -
commtransReplied on November 15, 2017 at 11:43 AMI used exactly the same address and it still says address is invalid. I cleared history/cache and reset API and still says invalid. Not sure what is wrong – it was working last week. LOB says that it is pointing to a deprecated endpoint…
_______________________________________________
Anna Petermann | 800.737.9394 Ext. 114
792 S Cooper Street | Memphis, TN | www.commtrans.com
[Description: Description: logo-small-with-tagline-for-outlook]
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MarvihReplied on November 15, 2017 at 11:57 AM
Can you try the form I cloned from you, see if it still says "Address is Invalid". This is working on my end.
https://form.jotform.com/73185147697974
If it still doesn't work the problem might be on your web browser. Try using other web browser too such as Google Chrome, Firefox or Safari.
We will wait for your response. -
commtransReplied on November 15, 2017 at 12:43 PMI think that it might be the encoding that the widget does with the API. I just deleted the API and it works, though that means that I likely won’t be able to buy a LOB subscription?
_______________________________________________
Anna Petermann | 800.737.9394 Ext. 114
792 S Cooper Street | Memphis, TN | www.commtrans.com
[Description: Description: logo-small-with-tagline-for-outlook]
... -
commtransReplied on November 15, 2017 at 12:43 PMYes, it’s working now because I removed the API key. It won’t work for me with the API in place.
_______________________________________________
Anna Petermann | 800.737.9394 Ext. 114
792 S Cooper Street | Memphis, TN | www.commtrans.com
[Description: Description: logo-small-with-tagline-for-outlook]
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Nik_CReplied on November 15, 2017 at 1:00 PM
Thank you for following up and letting us know.
Just to confirm, the widget is working fine now for you?