What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms disabled

    Asked by benchadwick on September 13, 2012 at 12:14 PM

    I've just had an email saying my forms have been disabled but i  upgraded to the Premium package yesterday


    please can you urgently help




    Ben Chadwick

    Page URL:

  • Profile Image

    Answered by jeanettebmz on September 13, 2012 at 01:50 PM

    We apologize for the inconvenience, due to some database maintenance to improve the platform, some users where affected with this issue. However, I have already fixed the problem , the counter is now reflecting the right count and your account is properly upgraded

    We thank you forn using our product