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marketingmixoneAsked on November 13, 2017 at 8:26 PM
Hello, I am having trouble with Stripe on my JotForms. When I fill out every field of my form then press Submit, I am getting an "Oops! Subscription plan does not exist" error (screenshot attached). I have integrated with Stripe properly and setup my subscription plan with JotForm. The error happens on both my website and on the JotForm preview. Why is this happening?
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Nik_CReplied on November 14, 2017 at 3:47 AM
I checked your form and I was able to replicate this issue.
Also, I noticed that the Stripe integration is in Test mode. Would you mind testing it by switching the integration to Live mode:
Let us know how it worked.
Thank you!
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marketingmixoneReplied on November 14, 2017 at 12:38 PM
The problem originally happened on live mode. We switched it to test mode to try to troubleshoot it and are getting the same error.
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liyamReplied on November 14, 2017 at 1:17 PM
I'm trying to suspect that this is happening to your specific form, which includes those that being cloned by it, as I was not able to replicate the problem on a different form integrated with Stripe and uses subscription payment. But I was able to replicate on your form, and on a cloned form. With this, I would like to recommend to start a fresh blank form and create your fields there.
We'd love to hear your updates on this case.
Thanks.
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marketingmixoneReplied on November 17, 2017 at 5:06 PM
We ended up just remaking the form and the Stripe integration worked again. Not sure what caused the original error, but thank you!