Stripe subscription checkout form says "Oops! Subscription plan does not exist" after submitting.

  • marketingmixone
    Asked on November 13, 2017 at 8:26 PM

    Hello, I am having trouble with Stripe on my JotForms.  When I fill out every field of my form then press Submit, I am getting an "Oops! Subscription plan does not exist" error (screenshot attached).  I have integrated with Stripe properly and setup my subscription plan with JotForm. The error happens on both my website and on the JotForm preview. Why is this happening?

    Jotform Thread 1298004 Screenshot
  • Nik_C
    Replied on November 14, 2017 at 3:47 AM

    I checked your form and I was able to replicate this issue.

    Also, I noticed that the Stripe integration is in Test mode. Would you mind testing it by switching the integration to Live mode:

    1510649197Screen Shot 2017 11 14 at 9 Screenshot 10 

    Let us know how it worked.

    Thank you!

  • marketingmixone
    Replied on November 14, 2017 at 12:38 PM

    The problem originally happened on live mode. We switched it to test mode to try to troubleshoot it and are getting the same error.

  • liyam
    Replied on November 14, 2017 at 1:17 PM

    I'm trying to suspect that this is happening to your specific form, which includes those that being cloned by it, as I was not able to replicate the problem on a different form integrated with Stripe and uses subscription payment. But I was able to replicate on your form, and on a cloned form. With this, I would like to recommend to start a fresh blank form and create your fields there. 

    We'd love to hear your updates on this case.

    Thanks.

  • marketingmixone
    Replied on November 17, 2017 at 5:06 PM

    We ended up just remaking the form and the Stripe integration worked again.  Not sure what caused the original error, but thank you!