- marketingmixoneAsked on November 13, 2017 at 08:26 PM
Hello, I am having trouble with Stripe on my JotForms. When I fill out every field of my form then press Submit, I am getting an "Oops! Subscription plan does not exist" error (screenshot attached). I have integrated with Stripe properly and setup my subscription plan with JotForm. The error happens on both my website and on the JotForm preview. Why is this happening?
- JotForm SupportNik_CAnswered on November 14, 2017 at 03:47 AM
I checked your form and I was able to replicate this issue.
Also, I noticed that the Stripe integration is in Test mode. Would you mind testing it by switching the integration to Live mode:
Let us know how it worked.
- marketingmixoneAnswered on November 14, 2017 at 12:38 PM
The problem originally happened on live mode. We switched it to test mode to try to troubleshoot it and are getting the same error.
- JotForm SupportliyamAnswered on November 14, 2017 at 01:17 PM
I'm trying to suspect that this is happening to your specific form, which includes those that being cloned by it, as I was not able to replicate the problem on a different form integrated with Stripe and uses subscription payment. But I was able to replicate on your form, and on a cloned form. With this, I would like to recommend to start a fresh blank form and create your fields there.
We'd love to hear your updates on this case.
- marketingmixoneAnswered on November 17, 2017 at 05:06 PM
We ended up just remaking the form and the Stripe integration worked again. Not sure what caused the original error, but thank you!