Stripe subscription checkout form says "Oops! Subscription plan does not exist" after submitting.

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    marketingmixone
    Asked on November 13, 2017 at 08:26 PM

    Hello, I am having trouble with Stripe on my JotForms.  When I fill out every field of my form then press Submit, I am getting an "Oops! Subscription plan does not exist" error (screenshot attached).  I have integrated with Stripe properly and setup my subscription plan with JotForm. The error happens on both my website and on the JotForm preview. Why is this happening?

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    Nik_C
    Answered on November 14, 2017 at 03:47 AM

    I checked your form and I was able to replicate this issue.

    Also, I noticed that the Stripe integration is in Test mode. Would you mind testing it by switching the integration to Live mode:

    1510649197Screen Shot 2017-11-14 at 9.46 

    Let us know how it worked.

    Thank you!

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    marketingmixone
    Answered on November 14, 2017 at 12:38 PM

    The problem originally happened on live mode. We switched it to test mode to try to troubleshoot it and are getting the same error.

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    liyam
    Answered on November 14, 2017 at 01:17 PM

    I'm trying to suspect that this is happening to your specific form, which includes those that being cloned by it, as I was not able to replicate the problem on a different form integrated with Stripe and uses subscription payment. But I was able to replicate on your form, and on a cloned form. With this, I would like to recommend to start a fresh blank form and create your fields there. 

    We'd love to hear your updates on this case.

    Thanks.

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    marketingmixone
    Answered on November 17, 2017 at 05:06 PM

    We ended up just remaking the form and the Stripe integration worked again.  Not sure what caused the original error, but thank you!