Approval form process: emails not being received.

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    NSGSWAT
    Asked on November 14, 2017 at 11:28 AM

    Hi JotForm team,

    I have set up a variety of forms to help a new client submit creative briefs. However, I'm finding that whenever any of the forms are submitted I'm not receiving an email saying the form was submitted or an email with the contents of the form for approval. It seems that the email functionality isn't working properly. Might you be able to help me with this?

    Very best,

    Suzannah

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    BDAVID
    Answered on November 14, 2017 at 12:41 PM

    Those notifications you have created are meant to be sent depending on the approval status, and the Approval Status field is meant to be shown only in edit submission mode.

    Please create a default notification that will go to person who will be approving or declining: https://www.jotform.com/help/25-Setting-up-Email-Notifications