Account was suspended

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    smack21
    Asked on November 14, 2017 at 12:08 PM
    While working in my account, I got kicked out. I tried to log back in, but
    I keep getting an error stating login failed-suspended. In addition, it
    wont allow me to sumbit a question for help because it said I do not have
    access, and I need to login. How do I regain access to my account?
    username:sanderspublications
    Email:sanderspublications@gmail.com
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    david
    Answered on November 14, 2017 at 12:09 PM

    I checked your account and it is currently active.  If it is still showing as suspended on your end, let us know and w will take another look.

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    smack21
    Answered on November 14, 2017 at 12:43 PM
    Thanks...Im back in now.
    ...
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    smack21
    Answered on November 14, 2017 at 12:43 PM
    I was in for a while working in the consultation form again and it kicked
    me out after testing the form...login is now back to failed-suspended.
    ...
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    david
    Answered on November 14, 2017 at 01:21 PM

    I checked your account and I am not quite sure what caused it to be suspended.  I activated your account and it should be usable once again.  I whitelisted your forms which should prevent any further issues.

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    smack21
    Answered on November 14, 2017 at 01:43 PM
    Thanks...I will try working in them again to see what happens.
    ...
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    david
    Answered on November 14, 2017 at 01:46 PM

    Let us know if it happens again and we can find the specific cause.  Though it is should not happen again.

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    Brandon 
    Answered on December 13, 2017 at 05:05 PM

    My account also is saying suspended as well. Please advise as I was creating another form. 

    username: imsaved777

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    david
    Answered on December 13, 2017 at 06:21 PM

    @Brandon I have moved your question to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/1322761-My-account-shows-as-being-suspended