Incomplete Payments: have an option to export the submissions into CSV or Excel file

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    Asked on November 14, 2017 at 02:28 PM


    I want to harvest the first name and email addresses from my incomplete submissions so I can send them an email offering them a discount to complete their order.

    How to harvest data from incomplete submissions?

    Kind Regards


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    Answered on November 14, 2017 at 03:22 PM

    Unfortunately, there is no export option for the incomplete submissions. I have you the email addresses. I sent the list by email.

    Unfortunately, we cannot give you any estimates regarding when or if this might get implemented, but as soon as such a feature becomes available, we will make sure to let you know through this support thread.

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    Answered on December 21, 2017 at 08:00 AM


    Thank you for your answer. So I understand I can manually click on "complete submission" on each submission right? At the moment I have linked my forms to MailChimp, so every new customer I get, their email address automatically gets added to my Mail Chimp List/account. So I am right in assuming if I click on "complete submission" their email address will get added to my MailChimp list/account.?

    If this is correct, if I were to click "complete submission" on my incomplete submissions would then the customer get an automatic order confirmation email? (I have sent up my forms so any one who places an order receives a "Thank you for your order" email.)

    If the above is true and they would receive a "Thank you for your order" email...(which I wouldn't want them too)... If I were to delete my auto-responders from my forms first, then click on "complete submission", would I then be able to add their email address to my Mail Chimp List/Account and the user would not receive any of my "auto-responders" emails?  

    Many Thanks


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    Answered on December 21, 2017 at 09:30 AM

    Yes, if a payment is incomplete it doesn't send the autoresponder. But if you manually complete the submission, it will send the email at this time. And your mailchimp integration would be updated at this time also.

    Please read this guide to stop your incomplete payments problem from happening again:


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    Answered on December 21, 2017 at 03:15 PM

    Thanks , I understand. but what I want to do is add all the email addresses I have from uncompleted submissions to my mail chimp account. But when I mark these uncompleted submissions as completed I don't want the user to receive any auto responder. So I want to know if I delete my "auto responders" and manually "complete" each uncompleted submission, will the user NOT get any form of auto responder? 

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    Answered on December 21, 2017 at 04:52 PM

    I understand that you want to clear your incomplete submissions without notifying your clients.

    Yes absolutely the way you are saying will work.