What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have suddenly started receiving an error 404 message

    Asked by MyCupcakeToppers on September 13, 2012 at 02:39 PM

    404 Not Found
    File not found. uploads/MyCupcakeToppers/21365916551354/213369726442784197/22p_8061_lightning_mcqueen_cars_wallpaper.jpg


    I have had my form working really well for over 3 months, then suddenly this afternoon I have started getting this error message.  

    When I get an email through with my jotform I usually click on the file link and it opens up so I can save it.  Now I am getting this error message and the only way I can get my images is by going directly to the jotform website.  Whilst this is a work around, it is not ideal.  Can you help please?




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    Answered by ubmdesigncentral on September 13, 2012 at 02:41 PM

    This is happening to my form also!  I get a 404 on dropbox uploads.  Someone please help us! thanks

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    Answered by fusebox on September 13, 2012 at 02:44 PM

    same here!

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    Answered by pinoytech on September 13, 2012 at 02:54 PM


    Apologize for the inconvenience that may have caused. One of my colleague already submitted a ticket to our developer regarding on this issue. We ask your patience while our development fixing the said issue.


    Thank you!

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    Answered by MarilynLitt on September 13, 2012 at 04:17 PM

    Same same! 

    404 Not Found

    File not found. uploads/MarilynLitt/21729343373152/213367402274815969/skypoint.jpg
    There are several of us doing Lost Dogs four our state and have many, many people sending us photos with JotForm which we post on FaceBook and make into Lost and Found dog posters.  You ought to look into what we are doing!
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    Answered by jeanettebmz on September 13, 2012 at 05:05 PM

    We're currently having issues with uploaded file links and edit links.

    If you're having problem accessing these links, please replace "submit" with "www" in the URL.

    As shown on this image