Email Notifications: Confirmation Email Missing

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    scholasticimagesbalfour
    Asked on November 14, 2017 at 05:19 PM

    Good afternoon, we never received a confirmation email for Sara Engelbird. This has caused an issue with the order. Could you please look into the system to see why we did not receive this as we have received the others in the past? Thank you very much!

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    BDAVID
    Answered on November 14, 2017 at 06:00 PM

    What is the form in which you did not receive the confirmation for that user? Have you checked in you spam folder? If you find the notification there, make sure to mark it as NOT SPAM.

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    scholasticimagesbalfour
    Answered on November 15, 2017 at 01:43 PM
    Thank you for your response. I’m sorry, I thought the link was attached but I was having errors uploading it. The email is not in spam and it’s odd because all other emails have come through perfectly. The form is:
    https://form.jotform.com/72506819614157
    We did receive the email for Andy Garcia this morning so the one before and after Sara Englewood’s came through.
    Are you able to see what the error was? Thank you very much!
    Sincerely,
    Meagan Cook, John Upchurch, and Todd Sims
    meagan cook | key account manager | balfour | scholastic images | suwanee, georgia | phone: 404.402.8036
    **Follow us on Twitter @gabalfour**
    **Follow us on Twitter @balfourSImeagan**
    ...
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    BDAVID
    Answered on November 15, 2017 at 02:02 PM

    We apologize for the inconvenience, it seems it was an isolated glitch, because I could not find that submission(ID:3864760996707261105) for Sara Engelbir, in our mail logs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I reviewed your default notification, and it is wells setup. So, if you need to forward that notification to your email address, you can do it from the "Submissions" page: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    If this issue happens again, please let us know, and we will forward it to our back-end team.

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    scholasticimagesbalfour
    Answered on November 15, 2017 at 05:43 PM
    Thank you very much!
    Thank you,
    Meagan Cook
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