- uxbridgehaAsked on November 14, 2017 at 05:57 PM
Previous jotform worked on website no problem. I have enabled ssl for the website recently, would this affect my new form not showing up? If so, how could I get it to show up?
- JotForm SupportKevin_GAnswered on November 14, 2017 at 06:42 PM
I have been testing your webpage and noticed that it works fine, the JotForm embedded there is currently loading normally.
May be your website needed some time to update things after the upgrade to SSL, please try clearing its cache if you're still experiencing the issue.
- uxbridgehaAnswered on November 14, 2017 at 07:43 PMThanks for looking into this, i can't get it to load on mobile or ipads.
The ssl has been in place for about 3 weeks. Wondering what i can do to
get it to work on ipads and phones.
- JotForm SupportJanAnswered on November 14, 2017 at 08:36 PM
I was able to replicate the issue on an iPhone. Here's a screenshot:
Please try to re-embed the form using the iFrame code. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Hope that helps. Let us know if the issue persists. Thank you.