Why is my embedded form not showing after we enabled SSL on our site?

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    uxbridgeha
    Asked on November 14, 2017 at 05:57 PM

    Previous jotform worked on website no problem.  I have enabled ssl for the website recently, would this affect my new form not showing up?  If so, how could I get it to show up?

    Thanks

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    Kevin_G
    Answered on November 14, 2017 at 06:42 PM

    I have been testing your webpage and noticed that it works fine, the JotForm embedded there is currently loading normally. 

    15107028851.gif

    May be your website needed some time to update things after the upgrade to SSL, please try clearing its cache if you're still experiencing the issue. 


  • Profile Image
    uxbridgeha
    Answered on November 14, 2017 at 07:43 PM
    Thanks for looking into this, i can't get it to load on mobile or ipads.
    The ssl has been in place for about 3 weeks. Wondering what i can do to
    get it to work on ipads and phones.
    ...
  • Profile Image
    Jan
    Answered on November 14, 2017 at 08:36 PM

    I was able to replicate the issue on an iPhone. Here's a screenshot:

    1510709458imageiphone.png

    Please try to re-embed the form using the iFrame code. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Hope that helps. Let us know if the issue persists. Thank you.