Why is my embedded form not showing after we enabled SSL on our site?

  • uxbridgeha
    Asked on November 14, 2017 at 5:57 PM

    Previous jotform worked on website no problem.  I have enabled ssl for the website recently, would this affect my new form not showing up?  If so, how could I get it to show up?

    Thanks

  • Kevin Support Team Lead
    Replied on November 14, 2017 at 6:42 PM

    I have been testing your webpage and noticed that it works fine, the JotForm embedded there is currently loading normally. 

    Why is my embedded form not showing after we enabled SSL on our site? Image 10

    May be your website needed some time to update things after the upgrade to SSL, please try clearing its cache if you're still experiencing the issue. 


  • uxbridgeha
    Replied on November 14, 2017 at 7:43 PM
    Thanks for looking into this, i can't get it to load on mobile or ipads.
    The ssl has been in place for about 3 weeks. Wondering what i can do to
    get it to work on ipads and phones.
    ...
  • Jan
    Replied on November 14, 2017 at 8:36 PM

    I was able to replicate the issue on an iPhone. Here's a screenshot:

    1510709458imageiphone Screenshot 10

    Please try to re-embed the form using the iFrame code. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Hope that helps. Let us know if the issue persists. Thank you.