What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    404 errors on downloads

    Asked by bemuse on September 13, 2012 at 03:25 PM

    We are getting errors on our email downloads. Nothing can be found. The submission info is in there when we go to the site, but not accessible through email.



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    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 03:30 PM

    Sorry for the inconvenience. We're currently having issues with uploaded file links and edit links. If you cannot access them, please replace "submit" with "www" in the links.

    For example, if your file or edit link starts with:


    Replace "submit" with "www" so it becomes:


    Hope this helps.

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    Answered by MarilynLitt on September 13, 2012 at 04:16 PM

    When we try to open a photo, we get

    404 Not Found
    File not found. uploads/MarilynLitt/21729343373152/213367402274815969/skypoint.jpg
    Our forms have lost dog photos attached.  Your fix does not seem to apply to us.
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    JotForm Support

    Answered by idarktech on September 13, 2012 at 04:33 PM


    Can you check if you can download the file here? http://www.jotform.us/uploads/MarilynLitt/21729343373152/213367402274815969/skypoint.jpg

    It seems to be working fine on my end.

    Update us here if this doesn't help. Thanks!