404 errors on downloads

  • Profile Image
    bemuse
    Asked on September 13, 2012 at 03:25 PM

    We are getting errors on our email downloads. Nothing can be found. The submission info is in there when we go to the site, but not accessible through email.

    Help!


    Thanks!

  • Profile Image
    NeilVicente
    Answered on September 13, 2012 at 03:30 PM

    Sorry for the inconvenience. We're currently having issues with uploaded file links and edit links. If you cannot access them, please replace "submit" with "www" in the links.

    For example, if your file or edit link starts with:

    http://submit.jotform.us/

    Replace "submit" with "www" so it becomes:

    http://www.jotform.us/

    Hope this helps.

  • Profile Image
    MarilynLitt
    Answered on September 13, 2012 at 04:16 PM

    When we try to open a photo, we get

    404 Not Found
    File not found. uploads/MarilynLitt/21729343373152/213367402274815969/skypoint.jpg
    Our forms have lost dog photos attached.  Your fix does not seem to apply to us.
  • Profile Image
    idarktech
    Answered on September 13, 2012 at 04:33 PM

    @MarilynLitt

    Can you check if you can download the file here? http://www.jotform.us/uploads/MarilynLitt/21729343373152/213367402274815969/skypoint.jpg

    It seems to be working fine on my end.

    Update us here if this doesn't help. Thanks!