- louAsked on November 15, 2017 at 12:27 AM
Hi jot form support
can you please look into my account firstname.lastname@example.org as it is suspended as i mistakenly typed the wrong password more than i should.
Thank you as i really need to get into my account
- JotForm SupportliyamAnswered on November 15, 2017 at 12:32 AM
I checked your account MorelandZebrasNPL and found that your last payment caused an issue where your bank disputed the charge on Stripe. With this, may we request from you to give your card-issuing bank a call and ask them to lift the dispute with Stripe, and likewise if you can check with your bank regarding your subscription if it went through.
As soon as the dispute has been lifted, your account shall be unsuspended.