Facebook share isn't showing any additional submission increases to my account.

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    starka53
    Asked on November 15, 2017 at 07:13 AM

    Hi, I have "shared" jotform on Facebook (for the 25 submissions addition to my free account).  I have posted successfully but no increase of submissions is showing.  Please help.

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    Chriistian
    Answered on November 15, 2017 at 09:16 AM

    Can you please send us a screenshot of the share you posted?

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    starka53
    Answered on November 15, 2017 at 11:43 PM
    --------------------------------------------
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    Chriistian
    Answered on November 16, 2017 at 02:59 AM

    Unfortunately, we didn't receive the screenshot you have sent. To post the image properly, please open this thread: https://www.jotform.com/answers/1299304 on a browser.

    Scroll down until you see the Your Answer section. Click the Insert/edit image.

    05-29-2017-1496000252.png

    Then upload the screenshot image.

    05-29-2017-1496001637.png

    Here's the complete guide: How to Post Screenshots to Our Support Forum.

    We'll wait for your response.

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    starka53
    Answered on November 20, 2017 at 12:56 PM

    1511200584Screenshot of Jotform Promotio


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    John_Benson
    Answered on November 20, 2017 at 02:27 PM

    Hi,

    Make sure you set the sharing privacy to public. You also need to click the Share Us button on the Get More page of your JotForm account.

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    Image 02:

    15112058181azzz.png



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    starka53
    Answered on November 26, 2017 at 11:10 AM

    I did both of those things.

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    BDAVID
    Answered on November 26, 2017 at 12:24 PM

    We apologize for the inconvenience, I have forwarded this to our back-end team. You will be notified via this thread when the reward takes effect in your account.