What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we aren't receiving submissions by email. Please help

    Asked by PacificaResourceCenter on September 13, 2012 at 04:16 PM

    We haven't been receiving submissions be email since 5/2012 and just realized there was a problem. Please help.

    Anita M. Rees, Pacifica Resource Center

    Page URL:
    http://pacresourcecenter.org/html/pacifica_resource_center_contactUs.h<br/>tml

    Screenshot
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    JotForm Support

    Answered by idarktech on September 13, 2012 at 04:47 PM

    Hi Anita,

    I have now removed your email from the bounce list. It should be fine by now. It seems like your mail spam filter starting to block every messages coming from JotForm. Whitelisting our JotMail IP's might help in avoiding this problem in the future.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you have further questions. Thanks!