Square: Submissions received without payment

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    DeniseTenney
    Asked on November 15, 2017 at 09:45 AM

    We have received 2 submissions with this form without payment, even though I thought I had made payment required for submission. Is there something I need to do further to keep this from happening?

    The 2 submissions were from Madison Stinnett and Nicholas Hellstern

  • Profile Image
    BJoanna
    Answered on November 15, 2017 at 11:08 AM

    I found mentioned submissions, but I am not sure there is no payment. I saw that Nicholas submitted a form again and that the payment is shown for that submissions.

    The payment field on your form is not required, but considering that calculation is passed to the payment field the form cannot be submitted if credit card info is not entered. 

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    Is your form maybe embedded? If so, please provide us the webpage URL so that we can test the form there and see if we can replicate the same issue. 

    I would also suggest you to set the Required option for the payment field to Yes. 

  • Profile Image
    DeniseTenney
    Answered on November 15, 2017 at 11:43 AM
    We don't have a website. I send the ordering link out in an email. I did
    include that link with my original question.
    I received 2 separate email notifications for nicholas, so it looks like 2
    orders. I received a notification for the other student without payment as
    well. I am curious as to how this can happen since it is autofilled into
    the credit card spot.
    I understand how to make it required and will do that.
    ...
  • Profile Image
    BJoanna
    Answered on November 15, 2017 at 12:24 PM

    Considering that I do not know how and why this has happen, I will escalate this issue to our developers. 

    We will inform you via this thread if there are any updates.