People are having trouble using "Square" payment

  • Profile Image
    SueSchmig
    Asked on November 15, 2017 at 10:19 AM

    Hello,

    I have had 2 different people try to register for something on one of my jotforms and they both received this message:

    "Square payment error: Access token is missing.  Please contact form administrator."

    What should I do to correct this problem?

  • Profile Image
    John_Benson
    Answered on November 15, 2017 at 11:43 AM

    Please try to re-connect your Square by following this guide:

    1. Open your form in the Form Builder.

    2. Select the Payment field and click the Payment Wizard.

    3. Connect the form to your Square account.

    1510764138t3taz.png

    If the issue still persists after connecting your form to Square, contact us again so we can further investigate it.

    Thank you.

  • Profile Image
    SueSchmig
    Answered on November 15, 2017 at 12:43 PM
    HELP!
    Not JotForm is telling me I don't have any forms yet! I had 4 forms there
    that I created and now they are gone!
    ...
  • Profile Image
    SueSchmig
    Answered on November 15, 2017 at 12:43 PM
    ok, so I logged in a different way and I found them. Happy!! :)
    I will try what you suggested above for Square.
    ...