Error when users try to edit form submissions

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    roiafblackgoat
    Asked on November 15, 2017 at 11:58 AM

    When our users submit an application on our site via iframe, they have always been able to go back to the app and make edits, until yesterday.  Now they receive a 'Whoops' error. 

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    david
    Answered on November 15, 2017 at 12:17 PM

    I tested editing of submissions and it looks to be working.  Do you have an edit submission link that is currently failing so we can test?  As far as I can tell, it should be possible to edit submissions at this time.

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    roiafblackgoat
    Answered on November 15, 2017 at 06:14 PM

    Hi David, 

    I have tokens populating a string. For the one I'm looking at it comes out:https://form.jotform.com/edit/3865741268015066968 when I inspect it. If I click on this link, I get the error, but I can easily find that submission in my submissions.

    Thanks!

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    Jan
    Answered on November 15, 2017 at 08:51 PM

    The Edit Link that you are using is incorrect. It should be (https://www.jotform.com/edit/3865741268015066968).

    I checked the email alerts (notification/autoresponder) and the {edit_link} tag directs the user to https://www.jotform.com/edit/submission-id.

    Hope that helps. Thank you.

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    roiafblackgoat
    Answered on November 15, 2017 at 09:02 PM

    Why would this have suddenly changed after a year and a half with no issues? It seems pretty odd. We haven't change the code on our side since deploying it, but I just went in and changed it from 'form.jotform' to 'www.jotform' and it fixed the issue.

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    Jan
    Answered on November 16, 2017 at 04:23 AM

    Sorry for the confusion. It is possible that our back-end developers restricted the use of that domain for editing submissions.

    The Edit Link (https://www.jotform.com/edit/3865741268015066968) is just a workaround for the users who want to allow a specific submitter to edit his/her submission.

    The proper way of editing submissions is through the Submissions page or via the {edit_link} in the email alerts. You might also see something like this in the Thank You Page or email alerts: https://www.jotform.com/edit/{id}.

    Related guide: How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date.

    Thank you for your understanding.