Error when users try to edit form submissions

When our users submit an application on our site via iframe, they have always been able to go back to the app and make edits, until yesterday.  Now they receive a 'Whoops' error. 

I tested editing of submissions and it looks to be working.  Do you have an edit submission link that is currently failing so we can test?  As far as I can tell, it should be possible to edit submissions at this time.

Hi David, 

I have tokens populating a string. For the one I'm looking at it comes out:https://form.jotform.com/edit/3865741268015066968 when I inspect it. If I click on this link, I get the error, but I can easily find that submission in my submissions.

Thanks!

The Edit Link that you are using is incorrect. It should be (https://www.jotform.com/edit/3865741268015066968).

I checked the email alerts (notification/autoresponder) and the {edit_link} tag directs the user to https://www.jotform.com/edit/submission-id.

Hope that helps. Thank you.

Why would this have suddenly changed after a year and a half with no issues? It seems pretty odd. We haven't change the code on our side since deploying it, but I just went in and changed it from 'form.jotform' to 'www.jotform' and it fixed the issue.

Sorry for the confusion. It is possible that our back-end developers restricted the use of that domain for editing submissions.

The Edit Link (https://www.jotform.com/edit/3865741268015066968) is just a workaround for the users who want to allow a specific submitter to edit his/her submission.

The proper way of editing submissions is through the Submissions page or via the {edit_link} in the email alerts. You might also see something like this in the Thank You Page or email alerts: https://www.jotform.com/edit/{id}.

Related guide: How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date.

Thank you for your understanding.