Changes not updating on website

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    jrobie23
    Asked on September 13, 2012 at 05:20 PM

    I have made a change and it is not showing up on the client's website.

    What is the problem????  (very annoyed that i've wasted 20 minutes looking through your forum with no help!!)

    how about a live-chat feature or some other quick-answer tool???

     

    i simply changed the text of the third question.....  

  • Profile Image
    jeanettebmz
    Answered on September 13, 2012 at 05:36 PM

    Is this your form? I see you have this code currently embedded in your page

    <script type="text/javascript" src="https://form.jotform.com/jsform/20510453237"></script>

    Can you please modify it to :

    <script type="text/javascript" src="https://www.jotform.com/jsform/20510453237"></script>

    And let me know if it makes any difference ,

    The only difference I see is that the form rendered into form. subdomain is smaller than the other one
  • Profile Image
    jrobie23
    Answered on September 13, 2012 at 05:44 PM

    The code I used is from the "embed" section of your website.  Why would I simply assume to make up my own subdomain?  And why would the code on your site be incorrect??   just silly (and frustrating).

    as i mentioned in my earlier email.  I changed the text of the third question.

    from "how long time did you"

    to "how long did you".

    it works fine with the new "secret" code that you gave me.  :)

    Sorry to sound pissy and I truly appreciate the help, but why is the wrong code given on your website.  Wouldn't it make your job easier if they provided us with the correct URL???????

    Thank you again for the help.  Sorry if the answer was somewhere in the forum and I just couldn't find it.

    Jason.

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    jeanettebmz
    Answered on September 13, 2012 at 05:55 PM

    Hello Jason

    I am truly sorry about that.  The subdomain form rendered by the form builder into the code is  ok , but we have discovered that it is not showing the updates inmediately, so this is something the developers are aware of and working on to resolve it as soon as possible. (by the way, I see the same question on both now)

     

  • Profile Image
    jrobie23
    Answered on September 13, 2012 at 05:59 PM

    once again... clearly not your fault.

    I guess all it would take is a little note on this page:  http://www.jotform.com/answers/

    in that blue section that would let us know the solution and that you're aware of the problem.

     

    all this crap aside...  You guys have a fantastic service/product and I love the interface!!

    also quite impressed at your super-speedy response.

     

    have a great night!

  • Profile Image
    jeanettebmz
    Answered on September 13, 2012 at 06:10 PM

    Thank you very much for your kind feedback ,despite the fact you got frustrated with this issue    :]

    Have an awesome night!

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    dmfilangeri
    Answered on November 15, 2012 at 10:22 AM

    Not an answer but my 2cents worth. Having just exprienced the same problem and applying this solution, is there any timeline for fixing the embedding code? It seems that the ://form.jot... is the problem. Couldn't that be changed in the programming to say://www.jot..., or does using www instead of form have other longrange adverse consequences?

  • Profile Image
    Welvin
    Answered on November 15, 2012 at 11:37 AM

    @dmfilangeri,

    The above solution is the best option when there is a delay on updating your form. As what our manager says, our developer are already aware of this. But we cannot guarantee you a timeframe to when this will get fixed or implemented.

    We are asking your patience for this.

    BTW, may we know the form URL where you have encountered this issue? We would also want to check it.

    Thank you very much.