- tnmontessoriAsked on November 15, 2017 at 02:01 PM
I have a form that I added a credit card payment field too, but the person who is filling out the form is getting an error that says "Either card_nonce or customer_card_id must be set." I'm not sure what that error means??
- JotForm SupportMarvihAnswered on November 15, 2017 at 03:10 PM
Can you re-authenticate your square account again. Also we're you able to do a test before going live ?
You can enable "Test Mode" after connecting your Square account.
You can also use these dummy credit card https://docs.connect.squareup.com/articles/using-sandbox
- JotForm SupportMarvihAnswered on November 15, 2017 at 03:17 PM
Here is a discussion regarding what a nonce card is . https://stackoverflow.com/questions/43902630/what-does-a-square-nonce-represent
- tnmontessoriAnswered on November 15, 2017 at 03:29 PM
I reconnected to my Square account because the first time she couldn't submit it, it said it was not connected. So I went in and did that (does it disconnect after a while on its own?) and then she said she got the nonce card error.
I also just ran a test and it came right through. I'm going to turn it live again. I read over some of the nonce card links, but it doesn't make sense to me as to what I have to do to my form to make that error go away. I'm not trying to do anything fancy! Just have them pay and submit the form!
- JotForm SupportBDAVIDAnswered on November 15, 2017 at 04:26 PM
If the issue continues, you may also consult with Square support, probably there was a setting not configured in your account that caused the issue.