I created a form with a credit card payment field but it isn't working

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    tnmontessori
    Asked on November 15, 2017 at 02:01 PM

    Hey there,


    I have a form that I added a credit card payment field too, but the person who is filling out the form is getting an error that says "Either card_nonce or customer_card_id must be set." I'm not sure what that error means??


    Thanks,
    Debi

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    Marvih
    Answered on November 15, 2017 at 03:10 PM

    Can you re-authenticate your square account again. Also we're you able to do a test before going live ?

    You can enable "Test Mode" after connecting your Square account.

    1510776510644.png

    You can also use these dummy credit card https://docs.connect.squareup.com/articles/using-sandbox

    https://docs.connect.squareup.com/articles/faq-charge-returns-not-found-error

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    Marvih
    Answered on November 15, 2017 at 03:17 PM

    Here is a discussion regarding what a nonce card is . https://stackoverflow.com/questions/43902630/what-does-a-square-nonce-represent

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    tnmontessori
    Answered on November 15, 2017 at 03:29 PM

    I reconnected to my Square account because the first time she couldn't submit it, it said it was not connected. So I went in and did that (does it disconnect after a while on its own?) and then she said she got the nonce card error.

    I also just ran a test and it came right through. I'm going to turn it live again. I read over some of the nonce card links, but it doesn't make sense to me as to what I have to do to my form to make that error go away. I'm not trying to do anything fancy! Just have them pay and submit the form!

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    BDAVID
    Answered on November 15, 2017 at 04:26 PM

    If the issue continues, you may also consult with Square support, probably there was a setting not configured in your account that caused the issue.