The form does not work using android phones

  • Profile Image
    grufman
    Asked on November 15, 2017 at 02:07 PM

    https://form.jotformeu.com/72795750450361


    This form does not work using android phones.

    Second field has a character limit set. This limit does not play well on samsung phones. Renders the field and form unusable. Have had numerous complaints lately because of this. 


    PLEASE SEE THE VIDEO BELOW

  • Profile Image
    BJoanna
    Answered on November 15, 2017 at 03:01 PM

    I do not have an android phone, so I tested your form using an android (Samsung) emulator, but I was not able to replicate the issue you reported. 

    Input mask validation that you set for the second field is working properly.  

    1510775790android.JPG

    Which Samsung device and browser are you using? Your video is not shown here on the forum. You can provide us the screenshots of your issue. 

    How to Post Screenshots to Our Support Forum

    If your form is embedded, provide us the webpage URL.