Help: Account suspended

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    BennettCAP 
    Asked on November 15, 2017 at 03:55 PM

    Hello,

    I enjoyed using your platform. Unfortunately, my account auto suspended and I can no longer use my account OR create a new one with the same email address. My account did not accept new or old password when I attempted to reset it, and caused the suspension. Another password reset does not solve my account suspension.

    Please direct me on solving this issue so I may continue using the platform.


    Thank you,

    BennettCAP

  • Profile Image
    ktyaguirre
    Answered on November 15, 2017 at 04:52 PM

    Upon review of your account it was found that your forms are not in violation of the Terms of Use.

    We apologize for the inconvenience this might have caused you.

    Your account is active and your forms available.

    Thank you.

  • Profile Image
    BennettCAP 
    Answered on November 15, 2017 at 05:43 PM
    Thank you.
    May I ask which form alerted your flagging system?
    ...
  • Profile Image
    ktyaguirre
    Answered on November 15, 2017 at 05:53 PM

    Form: http://www.jotform.us/form/73056903932155

    It is clean but we screen thoroughly anything that has to do with airports.

    Thank you again for your concern. Enjoy using JotForm!


  • Profile Image
    BennettCAP 
    Answered on November 15, 2017 at 11:43 PM
    Lol! I remember this. I finally sent a similar one with fewer questions.
    Feel the need to note this wasn't for an airport, but I can understand your
    caution.
    Have a great evening. Cheers
    ...