What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my current form is not coming through to my email address

    Asked by designfacet on February 02, 2011 at 02:42 PM

    my current form is not coming through to my email address,  I have checked my spam folder, nothing. Something wrong with the servers? Please help.

  • Profile Image
    JotForm Support

    Answered by abajan on February 02, 2011 at 07:17 PM

    Is this a new form or an old one that used to email you and now does not?

  • Profile Image

    Answered by designfacet on February 02, 2011 at 08:19 PM

    the problem was that i used paypal in my form, so apprently the servers here at jotform  do not release the forms to me until they paypal servers tell them that a transaction has been made.


    Please correct me if i am wrong. Is there a way to have both the form and paypal on one page and still get the email confirmation from the form even though the paypal payment has not been made?

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 03, 2011 at 04:40 AM

    So, you have two forms on a single page, and they are mixed with each other. My recommendation would be to use IFrame code for one of the forms. That way, you would not have them conflict with each other.