Embedded form is not showing up when viewed from mobile

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    KATIANEMEIRELES
    Asked on November 15, 2017 at 04:50 PM

    boa noite 

    Estou com uma dificuldade no meu site , a opção de cadastro não aparece no meu celular só no not book , quando o cliente quer fazer o cadastro pelo celular não conseguem ai tem que ir pro computador, me preocupo pois a ferramenta maior de uso hoje seria o celular. Como podemos resolver isso??

    aguardo retorno urgente 

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    Jim_R
    Answered on November 15, 2017 at 06:38 PM

    From how I understood it, your embedded form is not showing up on your website https://www.lojaaromas.com.br/ when viewed from mobile.

    However, I failed to locate any forms embedded on that page. Can you please point us to the right page on your website where we can see and test the form?

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    KATIANEMEIRELES
    Answered on November 15, 2017 at 08:32 PM

    ISSO MESMO AS PESSOAS NÃO CONSEGUEM SE CADASTRAR PELO CELULAR.

    FICA EM BRANCO QUANDO CLICAM NA OPÇÃO

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    KATIANEMEIRELES
    Answered on November 15, 2017 at 08:43 PM
    OLÁ
    SE VOCE ENTRAR PELO CELULAR NO MEU SITE www.lojaaromas.com.br E TENTAR SE
    CADASTRAR EM CADASTRO REVENDEDOR NÃO VAI APARECER A OPÇÃO DO FORMULÁRIO
    PARA PREENCHIMENTO. Vai ficar em branco
    aguardo
    2017-11-15 21:38 GMT-02:00 JotForm :
    ...
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    Chriistian
    Answered on November 16, 2017 at 03:23 AM

    I checked your site (https://www.lojaaromas.com.br/seja-um-revendedor/) and I was able to replicate the issue. The form is showing on desktop view but the form is not showing up on mobile view.

    Desktop view:

    15108203262017-11-16_1617_001.png


    Mobile view:

    15108203622017-11-16_1617.png


    Can you please try to re-embed your form using the iFrame embed method and use only the iFrame part and leave the script part to see if this helps?

    Getting the Form iFrame Code.

    If the issue still persists, please let us know.