How do I contact/communicate with a survey submitter?

  • tmeldrum
    Asked on November 15, 2017 at 5:37 PM

    How do I contact/communicate with a survey submitter? Does JotForm provide a way to reach back to these individuals with just an ip address?

  • Mike
    Replied on November 15, 2017 at 8:18 PM

    Thank you for contacting us.

    No, there is no way to contact user if personal details are not asked. You may consider adding some fields to collect such information.

    How do I contact/communicate with a survey submitter? Image 1 Screenshot 30

    When the emails are collected, it is possible to use the Reply button on the form submissions page.

    How do I contact/communicate with a survey submitter? Image 2 Screenshot 41

    If you need any further assistance, please let us know.