How to setup conditional logic to show/hide Payments

  • Profile Image
    etcasia
    Asked on November 16, 2017 at 04:14 AM

    In the form, the conditions worked before, but now it suddenly does not work.  Is there cache in forms which need to be removed?  

    Recent change was only some static text, which did not affect before. 

    So, when people select Payment method as Paypal, the fields will show base on the conditions set, but now it doesn't work after other selections have been made, i.e. Paypal option doesn't appear.

    Moreover, the form worked on Nov 12 when Paypal payment was received. But today, Nov 16, the Paypal payment disappeared.

    Please help. Don't think it's a problem with the form, since the conditions are correct. 



  • Profile Image
    TREVON
    Answered on November 16, 2017 at 10:00 AM

    Apologies for any inconveniences caused. I have checked your form and noticed that when you hide the "Paypal Payment" then when you elect other types of payment then "Paypal payment" is not displayed either.

    The reason the condition is behaving in this manner is because you have statements that are hidding the "Paypal Payment". This is some way is causing the the "Paypal Payment" to remain hidden after selecting the Paypal payment.

    Kindly check on the demo form below. Note that I have disabled some conditions which in my opinion were causing the error.

    https://form.jotform.com/73193948881977

    I have also removed "hide" option for the "Paypal Payment" except for the condition where "Are you an ETC Asia student/staff" is equivalent to "No".

    Kindly feel free to clone and use the form above.

    Kindly test and do let us know if you need further assistance