Progress bar widget disappear on Firefox

  • enesco
    Asked on November 16, 2017 at 6:41 AM

    Hello, from today my Progress bar widget is not displayed on Firefox browser, even if i remove all my personnalised CSS. On Chrome its working?

    Can you help me ? Thx. Seb

    1510832431Capture d’écran 2017 11 16 Screenshot 101510832406Capture d’écran 2017 11 16 Screenshot 21

    Page URL: https://form.jotformeu.com/72981895775378?jumpToPage=50
  • lumiardian
    Replied on November 16, 2017 at 8:48 AM

    I tested the form in Mozilla and it worked fine, can you check if you don't have the latest update of Mozilla installed.

    1510840008Moz Screenshot 10

  • burak JotForm Developer
    Replied on November 16, 2017 at 8:52 AM

    Hello,

    I checked your form both in Firefox v.560.62 and v.57.0 and i can confirm your progress bar renders in both versions. 

    1510840287Screen Shot 2017 11 16 at 16 Screenshot 10

    Please let us know if your problem persists.

  • enesco
    Replied on November 17, 2017 at 4:17 AM

    I still have the problem on the FF 56.0.2 (64 bits) version...I've tested with Firefox on other computers, and it works. I don't really know why i have this issue.

  • amy
    Replied on November 17, 2017 at 8:45 AM

    I also tried the form on a browser simulator (Firefox 56). However, I am unable to reproduce the issue either. Please check my result:

    1510926066firefox progress Screenshot 10

    Also, I even tried your form on very old Firefox version and I haven't encountered any issue.

    1510926303Screen Shot 2017 11 17 at 16 Screenshot 21

    I see that you have been using some Firefox add-ons. Would you please try disabling them and loading your form again?