Subscription payment form: Total is not populated

  • Profile Image
    Springpoint
    Asked on November 16, 2017 at 10:00 AM

    Good morning! I have a question about the same issue on two of my forms. In the payment section, after a user selects an amount. Why does that amount not populate into the bolded Total:?

    Thank you for the support!

    Below is the chat i had with one of your live support technician's.


    Good morning! I have a question about the same issue on two of my forms. In the payment section, after a user selects an amount. Why does that amount not populate into the bolded Total:? https://form.jotform.com/72674358299170https://form.jotform.com/72674309999173

    Live chat operator avatar

    Ashwin

    Welcome to JotForm Live Chat Support, this is Ashwin.

    Let me test your form and get back to you

    Thanks!

    Live chat operator avatar

    Ashwin

    I did test your form and I am able to replicate the issue. Please stand by while I find out the cause of this issue

    Live chat operator avatar

    Ashwin

    Can you please confirm if it was working fine earlier?

    Are you still connected?

    yes im here

    i can confirm this was working more than a week ago

    Live chat operator avatar

    Ashwin

    I see. In that case there seems to be some glitch which is causing this issue. I did test this issue in one of my own form and I am able to replicate it.

    I would suggest you to please create a ticket and we will escalate it to our backend team:https://www.jotform.com/answers/answer.php?

  • Profile Image
    BJoanna
    Answered on November 16, 2017 at 11:38 AM

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved.

    For now, I can only suggest you to remove the Total from your forms.

  • Profile Image
    Springpoint
    Answered on November 21, 2017 at 09:02 AM

    Hello,

    I still need an answer on this. Is the only solution to remove the Total fields?


  • Profile Image
    BJoanna
    Answered on November 21, 2017 at 10:22 AM

    Unfortunately, this issue is not resolved. It is assigned to one of our developers and the priority of this issue is set as important. we will inform you via this thread when the issue is resolved. 

    For now, you can only remove the total from the payment field. 

  • Profile Image
    Springpoint
    Answered on November 21, 2017 at 03:53 PM

    So i'm not certain what happened, but the functionality of the Total in the payment is now working. 

    However the field is adding an extra 0 in the 10's place. So for example, a price of $15,000 is being totaled as $150,000. This is obviously a huge concern, as we do not want users being charged nearly 10 times the initial amount.

    We have not made any changes since I opened the ticket on Thursday. 

    Provided are the two form links: 

    https://form.jotform.com/72674358299170

    https://www.jotform.com/build/72674309999173

  • Profile Image
    Marvih
    Answered on November 21, 2017 at 06:36 PM

    On ALL of your "Form Calculation" widgets, please enable/check "Show empty decimal places".

    To do this follow the images below.

    1511307333748.png

    1511307348751.png

    Here is the cloned form I did https://form.jotform.com/73246937697979

  • Profile Image
    NeilVicente
    Answered on December 13, 2017 at 08:55 AM

    Hi there,

    Sorry for the late update. We'd like to inform you that this bug has already been fixed.

    Cheers!