Image radio buttons widget not displaying the images in the email notification

  • CasalSport
    Asked on November 16, 2017 at 11:33 AM

    Hi,

    I don't understand,

    since 1 week our images don't appaer on the mail,

    We have a link on widget eg for capture : https://www.casalsport.com/contentCAS/images/pages/catalogues/couv-basket.jpg 


    Do you know why ? 

    You can try

    Jotform Thread 1300519 Screenshot
    Page URL: https://www.casalsport.com/fr/cas/demander-feuilleter-un-catalogue
  • Kiran Support Team Lead
    Replied on November 16, 2017 at 1:40 PM

    I have cloned your JotForm to my account and tried sending a test submission. When I receive the email notification, I see that the image is linked normally and not displaying the image.

    151085753816112017 235821 Screenshot 10

    However, as I check the email log, the images are being displayed normally on the browser.

    151085757617112017 000824 Screenshot 21

    I am not sure if my email has any issue with displaying the image and I'll test it further. Are you checking the emails from any email client such as Outlook, etc? If so, could you try checking the email using the browser-based login and see if that works

    Please get back to us if the issue still persists. We will be happy to help. 

  • CasalSport
    Replied on November 17, 2017 at 2:46 AM

    Yes it's the same on gmail...

    I don't understand why before it's work (last week) and now it doesn't work... 

    Or do you know if it's possible to remove the images only on the email and juste avec text ?

  • Kiran Support Team Lead
    Replied on November 17, 2017 at 3:29 AM

    It seems that the issue is with the Gmail itself. I have tried using my hotmail account and see that the image is displayed correctly in the notification. 

    151090712717112017 134657 Screenshot 10

    Could you test using a different email address other than Gmail and see how it works? As I check the browser console of the Gmail page, I see that there are some errors reported that the file is not found. Let me test it further and get back to you with relevant information in this regard.

    Thank you!

  • CasalSport
    Replied on November 20, 2017 at 9:21 AM

    Yes it doesn't working on hotmail also,

    Do you have any solutions ?

  • Kiran Support Team Lead
    Replied on November 20, 2017 at 11:29 AM

    Please allow me some time to check on this issue and get back to you with relevant information.

    Thank you for your patience. 

  • Kiran Support Team Lead
    Replied on November 20, 2017 at 3:48 PM

    I have tested the widget again on a different form and a new cloned version of your form. I see that images on the widget are now displaying properly in Gmail.

    151121091121112017 021803 Screenshot 10

    Could you check once again and let us know if the issue still persists? We will be happy to assist. 

  • CasalSport
    Replied on November 21, 2017 at 2:48 AM

    Yes thank you, finaly it was because of http/2 deployement... 

    It's working now

  • Kiran Support Team Lead
    Replied on November 21, 2017 at 5:01 AM

    Great! Thank you for updating us that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!