What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    the url in the email to download the file that was submitted is coming out wrong.

    Asked by wayne on September 14, 2012 at 01:05 AM

    when a file is submitted, in the response email that I get to download the file.  I am getting a 404 error.  the url that is being used is wrong.  it seems that http://submit.jotform.com/upload/.......... is not working.  www.jotform.com/upload/.......... does work.

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    JotForm Support

    Answered by Rodjit on September 14, 2012 at 02:05 AM

    Hi wayne,

    Jotform currently having issues with uploaded file links and edit links.

    If you're having problem accessing these links, please replace "submit" with "www" in the URL.

    For more information:



    We apologize for the inconveniences this may have caused you.