Why am I not able to view submissions or edit my forms?

  • jackmcguff
    Asked on November 16, 2017 at 3:10 PM

    The tool bar does not even show up its just blank where usually you can select to edit or view form submissions. Come on guys this is ridiculous.

    Also I had a client swear he submitted a legal questionnaire through my jotform on my website but I have not received anything. At first I did not believe him because technology is usually more accountable than what I have experienced this week with my jotforms. 
  • Kevin Support Team Lead
    Replied on November 16, 2017 at 4:39 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been checking your account and I was able to select forms and get the top tool bar: 

    Why am I not able to view submissions or edit my forms? Image 10

    Which device are you using while testing this? 

    I would recommend you to try using incognito mode since this may be a cache issue, if possible, please try logging-in from another device or network. 

    Please let us know if you also receive any error while trying to edit any form. 

    Your second question has been moved to another thread in order to avoid confusion while discussing more than one concern on the same thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1300927