The forms are not displayed on my WP website

  • Profile Image
    TobyP
    Asked on November 16, 2017 at 10:57 PM

    The forms are not displayed on my wordpress website. I tried feedback forms, and embed codes.

    Even tryed plugin for wordpress for feedback, it doesn't work anyway. The form is not displayed on any page.

    https://i.imgur.com/zcNgQus.png - the feedback form embeded on the page, not displayed on the live page

    https://i.imgur.com/3gUDIqE.png - the feedback form embeded on the page, in this way it looks on the page preview

    https://i.imgur.com/8zf1SPO.png - the form embeded on the page, not displayed, just empty space

    Could you solve this problem? we have Bronze account type and bought the lisence in order to be able to use the forms for our website, but it fails and doesn't work. And this dissapoints a lot.

    My user namy is TobyP, so please solve this proble, it is urgent.

    Thanks



  • Profile Image
    amy
    Answered on November 17, 2017 at 02:42 AM

    Please note that Wordpress can block some script/javascript codes in the plain text mode. For example, when I want to paste this script code into the text editor:

    1510904023Screen_Shot_2017-11-17_at_10_2

    Script tags were deleted after I updated the page as you can see from the screenshot: 

    1510904190Screen_Shot_2017-11-17_at_10_2

    For this reason, you need a component that allows JS code. For example, when I use the "Raw JS" component of the "Visual Composer", I am able to embed one of your forms to my WordPress test website.

    1510904472Screen_Shot_2017-11-17_at_10_2

    As you can see my result, I am able to embed the form both as a simple form and as a feedback button. 

    1510904525Screen_Shot_2017-11-17_at_10_2

    Please give it a try and let us know if your issue persists.

  • Profile Image
    TobyP
    Answered on November 17, 2017 at 03:48 AM

    I know that it is necessary to embed to Raw JS and I always use it for embed codes. And I did this time and it doesn't work. I actually tried 3 variants with the Text, Raw JS and Raw HTML. No one variant worked. So it is not the case. Please look again into this issue to find other problems. Thanks

  • Profile Image
    TREVON
    Answered on November 17, 2017 at 11:29 AM

    Apologies for any inconveniences caused. I have tested embedding one of your forms to my WordPress page and I could not replicate the same challenge.

    1510936155Wordpress embed.gif

    I followed the process below and it worked.

    https://www.jotform.com/help/299-How-to-Embed-a-Form-to-Wordpress-com

    Maybe you could try using the process and let us know if it works.

  • Profile Image
    TobyP
    Answered on November 20, 2017 at 11:42 PM

    Hi, it still doesn't work

    https://i.imgur.com/mf1cdro.png

    https://i.imgur.com/7h24qUk.png

    The form appears but the other content is not displayed in preview mode.

    The form is not displayed on the live page.

    Can there be some blocking in WP or in Jotforms?

  • Profile Image
    amy
    Answered on November 21, 2017 at 02:31 AM

    I kindly ask you to create a test page and embed the forms in it and share the URL of it. We would like to further check the page and embedded forms.

    I think you have deleted embedded forms. I cannot find any embedded forms in this page: https://www.talkingedgestudios.com/live-video-streaming-webcast-provider/

  • Profile Image
    TobyP
    Answered on November 21, 2017 at 04:09 AM

    Yes, I deleted it from this page as this page should be live.

    And it works on other page with a small amount of text and no pictures, but doesn't work on the page above I want to use it. Can there be some blocking due to a lot of content (text, videos, pictures, icons) and animation on the page?

  • Profile Image
    amy
    Answered on November 21, 2017 at 05:32 AM

    Yes, it can be. If there are more than one widgets working with Javascript, they may be conflicting. Would you please send us the console report of your browser after you embed the forms to your page again?

    How to get a console report from most common browsers?