My account is a sub account of a premier account but is being displayed as Free

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    tonychiswell
    Asked on November 17, 2017 at 06:04 AM

    My account was created as a sub account of a paying account but I cannot share my forms with the parent account and cannot use features such as hide branding.

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    Marvih
    Answered on November 17, 2017 at 09:16 AM

    That is correct, sub-accounts would still have the original account plan. The only advantage on this is that you are able to view Submissions/Edit the form which is shared by the Paying account.

    Here is a guide on how to share a form and edit the permission of a sub-user account.

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    If you want to remove the branding, you need to create the Form using the paying account and share it with you.

    Hope this helps.