My non-profit discount has been approved, why am I still seeing the nomal rate?

  • cww202
    Asked on November 17, 2017 at 7:08 AM

    Hi, my non-profit discount has been accepted but when I click through to your pricing page and go through the options, the discount does not get applied.

    How do I go about getting the discount applied. Does it happen before check out? It doesn't seem to occur at any point.

    Thanks,

    Chris

    Jotform Thread 1301376 Screenshot
  • Kevin Support Team Lead
    Replied on November 17, 2017 at 9:39 AM

    The problem was that you used your email address as username when your Jotform username is cww202. However, I've already corrected this and the discount is applied to you now. 

    Please check and let us know if you have any questions.