My non-profit discount has been approved, why am I still seeing the nomal rate?

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    cww202
    Asked on November 17, 2017 at 07:08 AM

    Hi, my non-profit discount has been accepted but when I click through to your pricing page and go through the options, the discount does not get applied.

    How do I go about getting the discount applied. Does it happen before check out? It doesn't seem to occur at any point.

    Thanks,

    Chris

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    Kevin_G
    Answered on November 17, 2017 at 09:39 AM

    The problem was that you used your email address as username when your Jotform username is cww202. However, I've already corrected this and the discount is applied to you now. 

    Please check and let us know if you have any questions.