After deleting forms and submission, why am I still out of space?

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    Asked on November 17, 2017 at 08:05 AM

    I just upgrade my jotform and deleted a bunch of forms and submission, why does my space available not update accordingly?

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    Answered on November 17, 2017 at 09:58 AM

    Upon checking your account, your File Upload Space is 262.87 MB. I can see that you're subscribed to the Bronze plan which can hold up to 10 GB File Upload Space. 

    Is the issue resolved? 

    To clear your File Upload Space, you need to delete the submissions with attachment files only and not the forms or all submissions. 

    I hope this information helps.