Whoops!!! Error

  • Profile Image
    mbower13
    Asked on November 17, 2017 at 09:50 AM

    Many of my students are receiving a "Whoops" error message when they attempt to submit the completed form and try to click on the download link to save the form to their computer.  I didn't have any problems last semester, but this semester, it is rampant.  Will probably cancel my subscription if I can't get this resolved.

    Thanks,

    Marsha

  • Profile Image
    aubreybourke
    Answered on November 17, 2017 at 10:51 AM

    The reason you are getting that error message is because the link you provide on your thank you page is incorrect.

    For example:

    1510933502Microsoft Edge 17_11_2017 15_4

    Here the 'h' in "http" is not included in the link. Also the link has a trailing 'd' at the end. I assume that is also a mistake. 

    May I ask what link are you trying to provide here? 

    If you simply want to provide the user with a PDF copy of their submission you should use the pdf link on the thank you page editor.

    For example:

    1510933801Microsoft Edge 17_11_2017 15_4


  • Profile Image
    mbower13
    Answered on November 17, 2017 at 04:43 PM
    Hi,
    I fixed this page and my students are still emailing me saying they can't download a pdf. Can you look at this page to see if I did it correctly? Can you also look at their submissions and see if something is going on? Same students all the time.
    Jamie Showman
    Mariah Maher
    Alex LeBarron
    Thank you,
    Marsha
    ...
  • Profile Image
    aubreybourke
    Answered on November 17, 2017 at 05:09 PM

    Yes its working correctly now! 

    1510956504Microsoft Edge 17_11_2017 22_0

    Tell your students to empty their browser cache and cookies and then try again.