- mbower13Asked on November 17, 2017 at 09:50 AM
Many of my students are receiving a "Whoops" error message when they attempt to submit the completed form and try to click on the download link to save the form to their computer. I didn't have any problems last semester, but this semester, it is rampant. Will probably cancel my subscription if I can't get this resolved.
- JotForm SupportaubreybourkeAnswered on November 17, 2017 at 10:51 AM
The reason you are getting that error message is because the link you provide on your thank you page is incorrect.
Here the 'h' in "http" is not included in the link. Also the link has a trailing 'd' at the end. I assume that is also a mistake.
May I ask what link are you trying to provide here?
If you simply want to provide the user with a PDF copy of their submission you should use the pdf link on the thank you page editor.
- mbower13Answered on November 17, 2017 at 04:43 PMHi,
I fixed this page and my students are still emailing me saying they can't download a pdf. Can you look at this page to see if I did it correctly? Can you also look at their submissions and see if something is going on? Same students all the time.
- JotForm SupportaubreybourkeAnswered on November 17, 2017 at 05:09 PM
Yes its working correctly now!
Tell your students to empty their browser cache and cookies and then try again.