What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to premium paid subscription, but it is still showing standard.

    Asked by Hershel Wolf on September 14, 2012 at 10:31 AM

    I use jotform to gather data from specific set of users and they will be blocked unless this is fixed immediately.


    Hershel Wolf

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    JotForm Support

    Answered by NeilVicente on September 14, 2012 at 10:52 AM


    Sorry for the inconvenience. The upgrade failed because your username contains a space.

    I went ahead and manually upgraded your account to Premium. You may need to log out your JotForm account then log back in to see the changes.

    Thank you for your patronage. Have a nice day!