I upgraded to premium paid subscription, but it is still showing standard.

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    Hershel Wolf
    Asked on September 14, 2012 at 10:31 AM

    I use jotform to gather data from specific set of users and they will be blocked unless this is fixed immediately.

     

    Hershel Wolf

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    NeilVicente
    Answered on September 14, 2012 at 10:52 AM

    Hershel

    Sorry for the inconvenience. The upgrade failed because your username contains a space.

    I went ahead and manually upgraded your account to Premium. You may need to log out your JotForm account then log back in to see the changes.

    Thank you for your patronage. Have a nice day!