Require log in to view uploaded files feature from the account settings page is preventing sub-users from exporting submission PDF's with signatures

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    matt_hocker
    Asked on November 17, 2017 at 01:07 PM

    How do I export filled-in forms for my records, preserving the signatures?

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    BJoanna
    Answered on November 17, 2017 at 01:23 PM

    Inside of this guide, you can find how to download form submissions as PDF:

    How to Download Form Submissions as Excel/CSV/PDF

    If you have an issue with signature field inside of your PDF reports, provide us an ID of your form. 

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    matt_hocker
    Answered on November 17, 2017 at 01:34 PM

    Hi - we have tried both this approach and using the Inbox to print to PDF but the issue is that, on Windows 7 using both Chrome and IE, the signature does not appear. It shows as a broken link. On the Mac it works fine. 

    What do we need to do to get it to show on Windows?

     

    *edit* In addition, the email notification of the form submission has broken links for the signature on both Mac and Windows. 

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    BJoanna
    Answered on November 17, 2017 at 01:55 PM

    Are you logged into your account when you are downloading a PDF report? I checked the privacy settings of your account and I saw that 'Require log-in to view uploaded files' option is checked on the Settings page

    1510944485privacy.JPG

    This could be the reason why the signatures are shown as broken links. Make sure that you are logged into your account when downloading a PDF report or un-check mentioned option on the settings page. 

    Also, is the issue related to all of your submissions or just one specific submission?

    If the signatures are still not shown, please provide us the ID of the form you have an issue with and if possible a screenshot of your issue. 

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    matt_hocker
    Answered on November 17, 2017 at 02:02 PM

    We just tested again, this time on the Mac. I think we have found the problem but it's not clear how to solve it.

    We have two users. My user works fine. It is the other user who cannot see the signature, even on the Mac. So it isn't a Windows/Mac problem, it's a user configuration issue.

    My user is sharing the forms with the other one - the other user sees the forms under "Shared with you".

    We don't want to disable the option above because this is confidential information.

     

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    david
    Answered on November 17, 2017 at 02:22 PM

    Our system perceives signatures are uploaded image files.  Since your account has require log in to view uploaded files enabled, it is preventing the sub-user from accessing the signatures:

    If you remove this option, it should allow for the sub-user to generate complete PDF's.

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    matt_hocker
    Answered on November 17, 2017 at 02:24 PM

    Right but we do not want to disable that for security reasons. Our users - and only our users - should be able to see uploaded files. 

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    david
    Answered on November 17, 2017 at 02:28 PM

    This feature locks the file uploads to being viewed only from the account that has the files.  It does not currently extend to sub-user accounts.

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    matt_hocker
    Answered on November 17, 2017 at 02:40 PM

    That's a major shortcoming and a security hole. I would hope that you fix this with some urgency because as you can see, it is causing major usability issues.

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    david
    Answered on November 17, 2017 at 02:52 PM

    Shortcoming yes, though it is not necessarily a security hole, more of a tight restriction.  I will forward a request to see if the feature can extend to sub accounts.  Though if the functionality was not intended to extend to sub-users, it may not be added.  We will let you know via this thread when we have any updates.