How can I help to get the issue with the Vzaar widget resolved quickly?

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    vzaar 
    Asked on November 17, 2017 at 04:50 PM

    Hello,


    One of our users reached out with concerns of the vzaar widget not working on his JotForm page. It looks like he may have reached out to you here before messaging us. In the end he was looking for a way for his users to a upload videos rather than watch them.

    He is all set now but we would like to get the widget working to avoid similar issues in the future. We receive this JS error when we try to add the widget.

    `Uncaught TypeError: Cannot read property 'reduce' of undefined` @ raven.js:390


    Is there anything we can do from our end to help get this back online?



    Regards,

    Nick

  • Profile Image
    Kevin_G
    Answered on November 17, 2017 at 05:28 PM

    I will forward this to our second level in order to know if there is anything that can be done to fix this issue quickly. 

    You should be contact through the forum post or via email. 

    Thanks. 

  • Profile Image
    vzaar 
    Answered on November 17, 2017 at 05:43 PM
    -- Please reply above this line --
    -----------------------------------------------------------
    ## Nick replied, on Nov 17 @ 17:34 (EST):
    Hey Kevin,
    Awesome!
    Thank you for moving this up the chain, we will wait to hear back :)
    Regards,
    Nick
    -------------------------
    [1]
    Nick Thompson
    Support Staff
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    vzaar.com [2]
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    ## jotformforum_1301914@interlogy.com sent a message, on Nov 17 @ 17:28 (EST):
    A new response has been received: [1] Answered by KEVIN_G
    I will forward this to our second level in order to know if there is
    anything that can be done to fix this issue quickly.
    You should be contact through the forum post or via email.
    Thanks. View this thread on browser » [2] Unsubscribe Thread [3]
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