- LogiCoreAsked on September 14, 2012 at 02:50 PM
We use Postini as a junk mail filter for our mail server. We have unblocked the address "jotform.com" from the email filter but our jotforms are still being blocked. The "from" in the e-mails being sent to junk mail have the form user's email address so I'm curious as to why the forms are still being blocked.
Is there a solution to this problem?
The two forms are located:
- gori-mathewAnswered on September 14, 2012 at 02:56 PM
Can you try to whitelist Jotmail's IP servers shown in link below:
Also, ensure that you change your notification email Sender's name and email to jotform and firstname.lastname@example.org respectively.
Lets know if this assist to solve your issue.
- LogiCoreAnswered on September 14, 2012 at 03:17 PM
OK, I have entered the jotform and email@example.com designations and I THINK it's working now. I will see if IT would be willing to white list the ips. They may be a little apprehensive about that.
- JotForm SupportEduardoMendezAnswered on September 14, 2012 at 03:35 PM
Please let us know if you run into other issues!