Our form notifications are being blocked and sent to junk mail

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    LogiCore
    Asked on September 14, 2012 at 02:50 PM

    We use Postini as a junk mail filter for our mail server. We have unblocked the address "jotform.com" from the email filter but our jotforms are still being blocked. The "from" in the e-mails being sent to junk mail have the form user's email address so I'm curious as to why the forms are still being blocked.

    Is there a solution to this problem?

    The two forms are located:

    http://www.logicorehsv.com/what-we-do/apply/ and,

    http://amcom.logicorehsv.com/part/

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    gori-mathew
    Answered on September 14, 2012 at 02:56 PM

    Can you try to whitelist Jotmail's IP servers shown in link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, ensure that you change your notification email Sender's name and email to jotform and noreply@jotform.com respectively.

    Lets know if this assist to solve your issue.

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    LogiCore
    Answered on September 14, 2012 at 03:17 PM

    OK, I have entered the jotform and noreply@jotform.com designations and I THINK it's working now. I will see if IT would be willing to white list the ips. They may be a little apprehensive about that.

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    EduardoMendez
    Answered on September 14, 2012 at 03:35 PM

    Please let us know if you run into other issues!