There is a "Remove Branding" text on my Form Builder. I already upgraded my account, how can I remove it?

  • isidore_clem
    Asked on November 20, 2017 at 5:29 AM

    The form was created before my upgrade. 

    When I try to remove the brand, I have the link " upgrade your account to remove it"


    Jotform Thread 1302814 Screenshot
    Page URL: https://form.jotformeu.com/73163239584361
  • John_Benson
    Replied on November 20, 2017 at 10:04 AM

    I checked your account and I did not see the "Remove Branding" as shown in your screenshot. Is the issue resolved?

    1511190029141a1 Screenshot 10

    I also checked your Account Settings and I can see that you already disable the JotForm Branding. 

    I will clear your form cache from our server. 

    I hope this helps. Contact us again if the issue still persists.

  • isidore_clem
    Replied on November 21, 2017 at 7:49 AM

    Hi John, 


    It worked perfectly, thanks a lot