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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security Certificiate Issue

    Asked by northshoreweb on September 14, 2012 at 05:52 PM

    Some customers are saying they are getting this message when they visit our site:


    We've got 2 jotform forms installed on the site that are secure. I think we use to have an SSL Certificate, I think we still do have it setup. Haven't had this issue before and have had the forms installed for a long time. Thanks for your help in advance.


    There is a problem with this website's security certificate.
    This organization's certificate has been revoked.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
    Page URL:

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    JotForm Support

    Answered by jonathan on September 14, 2012 at 06:54 PM


    Hi, I would like to inform you though that JotForm no longer uses the Global Sign seal security certficate. If you noticed, the seal added in your form is no longer clickable. You may try replacing it with RapidSSL seal or simply do not use it anymore.

    You can still maintain your forms secure(https) protocol as long as your website webserver still uses the secure(https) protocol. I can see that your website still supports https through this https://www.tibait.com/giftcards.html 

    Check this guide: -Enabling-Security-Certificate-Seal-on-Secure-Forms

    Please inform us if you have further inquiry.


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    Answered by northshoreweb on September 14, 2012 at 07:45 PM

    When I go to that https link for the site I get this message:


    Secure Connection Failed
              An error occurred during a connection to www.tibait.com.

    Peer's Certificate has been revoked.

    (Error code: sec_error_revoked_certificate)



      The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
      Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

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    JotForm Support

    Answered by jonathan on September 14, 2012 at 08:04 PM


    If you are refering to this site https://www.tibait.com , then, I also encountered the same certificate issue message you just mentioned.

    As stated, that website does not support https protocol (anymore, probably before it does). 

    Use http://www.tibait.com instead, and at the same time use only http on your embedded form also.

    Please update us if the issue persist after trying this.