Security Certificiate Issue

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    northshoreweb
    Asked on September 14, 2012 at 05:52 PM

    Some customers are saying they are getting this message when they visit our site:

     

    We've got 2 jotform forms installed on the site that are secure. I think we use to have an SSL Certificate, I think we still do have it setup. Haven't had this issue before and have had the forms installed for a long time. Thanks for your help in advance.

     

    There is a problem with this website's security certificate.
     
     
     
     
     
    This organization's certificate has been revoked.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
  • Profile Image
    jonathan
    Answered on September 14, 2012 at 06:54 PM

    @northshoreweb

    Hi, I would like to inform you though that JotForm no longer uses the Global Sign seal security certficate. If you noticed, the seal added in your form is no longer clickable. You may try replacing it with RapidSSL seal or simply do not use it anymore.

    You can still maintain your forms secure(https) protocol as long as your website webserver still uses the secure(https) protocol. I can see that your website still supports https through this https://www.tibait.com/giftcards.html 

    Check this guide: -Enabling-Security-Certificate-Seal-on-Secure-Forms

    Please inform us if you have further inquiry.

    Thanks.

  • Profile Image
    northshoreweb
    Answered on September 14, 2012 at 07:45 PM

    When I go to that https link for the site I get this message:

     

    Secure Connection Failed
         
         
         
         
         
           
           
              An error occurred during a connection to www.tibait.com.

    Peer's Certificate has been revoked.

    (Error code: sec_error_revoked_certificate)

           

           
           

      The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
      Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

  • Profile Image
    jonathan
    Answered on September 14, 2012 at 08:04 PM

    @northshoreweb

    If you are refering to this site https://www.tibait.com , then, I also encountered the same certificate issue message you just mentioned.

    As stated, that website does not support https protocol (anymore, probably before it does). 

    Use http://www.tibait.com instead, and at the same time use only http on your embedded form also.

    Please update us if the issue persist after trying this.

    Thanks.