My form count is way off, and it disabled my account - HELP!!!

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    COWebDev
    Asked on September 14, 2012 at 09:00 PM

    Hello,

     

    My account username is: cowebdev

    I just checked my forms and they're disabled because it says I'm over the quota.  The particular form that is the culprit is titled: Link Blaster 9000.  It says I have over 8000 submissions.  However, I go to check the submissions through JotForm, and there is actually only 1.  Plus, I have never received any of these other 8000 submissions by email, so I'm pretty certain there is some issue with this.

    Anyway, please let me know how this can get resolved ASAP... as all my contact forms, payment forms, etc. are disabled now across all my websites.

     

    Thanks,

    Matt

  • Profile Image
    EduardoMendez
    Answered on September 14, 2012 at 09:16 PM

    @COWebDev

    We had a glitch last week that affected some of our customers.  We apologize for this.  The issue has been fixed and your counts have been reset.

    Let us know if you need any further assistance!

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    COWebDev
    Answered on September 14, 2012 at 11:56 PM

    Thanks!