What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form count is way off, and it disabled my account - HELP!!!

    Asked by COWebDev on September 14, 2012 at 09:00 PM

    Hello,

     

    My account username is: cowebdev

    I just checked my forms and they're disabled because it says I'm over the quota.  The particular form that is the culprit is titled: Link Blaster 9000.  It says I have over 8000 submissions.  However, I go to check the submissions through JotForm, and there is actually only 1.  Plus, I have never received any of these other 8000 submissions by email, so I'm pretty certain there is some issue with this.

    Anyway, please let me know how this can get resolved ASAP... as all my contact forms, payment forms, etc. are disabled now across all my websites.

     

    Thanks,

    Matt

    Page URL:
    http://www.hogbackwebsites.com/link-building/

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 14, 2012 at 09:16 PM

    @COWebDev

    We had a glitch last week that affected some of our customers.  We apologize for this.  The issue has been fixed and your counts have been reset.

    Let us know if you need any further assistance!

  • Profile Image

    Answered by COWebDev on September 14, 2012 at 11:56 PM

    Thanks!