What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My JotForm Notification Email does not include file attachment from submissions

    Asked by Serdal on September 14, 2012 at 10:42 PM

    When my visitors send me a message, I got it into my provider email.

    But when they send me a file,I dont see the file as an ATTACHMENT FILE in my provider.I only see the name of file.But I can not save it.If I change the email.ıf I use another email address to recieve the messages, I see the file in my email.But I dont see the file in my provider email. Why is that ? Does it mean JOTFORM is in black list in my provider ?

    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    JotForm Support

    Answered by jonathan on September 14, 2012 at 10:51 PM


    If you use file upload field on your form, the uploaded file/s will not be included as a 'file attachment' in the Notification email. Instead, the file can be accessed through a link which can use to download that file uploaded by the form user.

    This also the same when you go to My Forms / Submissions page. The submissions for your form will include the link to the uploaded file in the submissions.

    Hope this help. Please inform us if you have further inquiry.


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    JotForm Support

    Answered by EltonCris on June 29, 2016 at 04:02 AM

    Great news! We have just implemented this feature. You can now attach uploaded files in your notification emails. Please give it a try and let us know if you have any feedback: