What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Google Drive spreadsheet not updating as well.

    Asked by jmsm on September 15, 2012 at 12:23 AM

    I've seen a previous post with this problem but he had a french letter that google couldn't encode causing the error..

    My form doesn't seem to have any of those and I'm still stuck with data old from a few days.
    IS there something wrong with it? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Rodjit on September 15, 2012 at 12:35 AM

    Hi jmsm,

    Please try to remove the integration and clear your page cache, then re-integrate your form with google spreadsheet, that might help.

    Please let me know if it works.




  • Profile Image

    Answered by jmsm on September 15, 2012 at 12:42 AM

    Looks like its working now.

    I'll come back at a later time when more people register and see if it actually does update instantly now :)


  • Profile Image
    JotForm Support

    Answered by Rodjit on September 15, 2012 at 12:50 AM

    Great! Please let us know for any concerns, we're here to help.

  • Profile Image

    Answered by jmsm on September 25, 2012 at 03:02 PM

    Hi, I'm having the problem again.. It only updates every few days instead of instantly.. 

  • Profile Image

    Answered by jeanettebmz on September 25, 2012 at 03:45 PM


    I did some tests but was not able to reproduce the problem. My test does update instantly

    Can you please modify your embedded script from

    <script type="text/javascript" src="http://form.jotform.us/jsform/21715704053143"></script>


    <script type="text/javascript" src="http://www.jotform.us/jsform/21715704053143"></script>

    And see if that makes any difference?

  • Profile Image

    Answered by rockviewlodge on September 25, 2012 at 04:41 PM

    My GoogleDoc spreadsheet has stopped working in the last hour too (Its a new setup, just started trying it out this AM). Will try to disable & re-do the integration, but for what its worth, there seems to be something going on... 



    MMC in Oakland

  • Profile Image

    Answered by jeanettebmz on September 25, 2012 at 04:59 PM


    Please open a new thread if the issue still persists and we will be more than glad to assist you.

    This thread is related to Gdrive, while you report an issue with Gdocs

  • Profile Image

    Answered by bluesteelfootball on August 14, 2013 at 04:31 PM

    i have recently make new form and its updating the google drive in about 1 hour. as the sheet shows actual time  i have tryied your above solution.

    plz help.

    this is my form and sheet



  • Profile Image

    Answered by KadeJM on August 14, 2013 at 04:38 PM


    We understand you may be having a similar issue to this thread. I checked and it looks like your account is separate from the user who opened this original issue. So to avoid confusion so that we can address your issue respectively can you please Open up your Issue and Details via a New Thread and we will gladly look into the problem for you.