Not getting Thank You Page after completing the payment

  • SMACsuzuki
    Asked on November 20, 2017 at 3:52 PM

    Hello.  I just tested my form.  Payment when through fine but I did not get the Thank You page.  How do I get the thank you page to show?  Please take a look:

    https://form.jotform.com/73099226808970


    Thanks

  • Marvih
    Replied on November 20, 2017 at 5:25 PM

    I have cloned your form and tested it on sandbox mode. To view your Thank You page, after the payment you need to click the "Return to Merchant" button so you will see your Thank You page.

    Not getting Thank You Page after completing the payment Image 10

    To do this automatically, you need to update your paypal's Website Preferences.

    1. Login to your Paypal account and go to your "Profile and Settings"

    2. Click "Selling Tools"

    3. Click "Update" on "Website preferences"

    Not getting Thank You Page after completing the payment Image 21

    Then turn ON the "Auto Return"

    Not getting Thank You Page after completing the payment Image 32


  • SMACsuzuki
    Replied on November 20, 2017 at 6:32 PM

    Thank you for your very clear response - I truly appreciate it.  On last question:  PayPal is asking for the "return URL".  Would that be the same as the direct form link?

  • Jan
    Replied on November 20, 2017 at 9:12 PM

    If you set the Auto Return to "ON", then the user will be redirected to the Thank You Page after completing the payment.

    Hope that helps. Thank you.

  • SMACsuzuki
    Replied on November 20, 2017 at 11:22 PM

    No, this is not correct.  PayPal will not let auto Return to be "ON" unless a Return URL is entered.  Evidently Jotform no longer will show a thank you page under the customer clicks on Return to Merchant.  This is not a good thing.  Unless I am wrong and my very initial question was answered incorrectly.  All I asked is what URL do I use to have the thank you page show after submitting.

  • liyam
    Replied on November 21, 2017 at 4:10 AM

    Unfortunately, there is no direct URL which you can use for your JotForm thank you page. I would suggest to create your custom Thank you page URL instead and use that as your return URL for your Paypal, as well as your thank you URL for your form.

    You can check out this guide to know more about setting up thank you URLs for your form: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page